My first question is: is this the right solution? Would generating the report, putting it somewhere it can be retrieved and emailing the location/URL or ARSystem entry/attachment be better?
Unless you know for sure it is a small report, and/or zip it, a simple notification of where it is seems prudent. ... Daniel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: August 18, 2006 09:24 To: [email protected] Subject: Re: automatically generate email with report included Angelo, I think it absolutely should be possible. I however have never found the special handshake that would make it work. So let me quote a few things from the Email docs (EmailEngine-630.pdf) and see if anyone can help us get this to actually work. :) Ref: "Chapter 4—Outgoing email" page 120: " You can use the Field Values field or the Qualification field with form to retrieve required data and substitute it in the email. " So it sound like there is a way to create a record in the "AR System Email Messages" form that would let you Query for data and build the "Field Values" for the outgoing email. (Which could be created by an escalation to be sent at the "right time".) "Figure 4-24" even shows a screenshot of how this should work, but it does not work for me. My guess is that my template is missing something. But I have yet to decode the secret handshake. Has anyone ever got this feature to work? Any examples (preferably be based on the User or Group forms) that you could share? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote: > ** > Hi Guys, > > Has anyone got an idea if it's possible for Remedy to send a report > automatically via email? > > One of our users has requested a task status report be sent daily thru > email. Is there a procedure to do this? > > Any help would be appreciated. > > Thanks! ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
