Dan Yes it is possible. Several years ago, a director I worked for wanted reports every Monday morning. I designed it so she would get them. I will go back thru the old code I have written and see if I archived it.... Please send an email to the email address below. If I get lucky and find it I will send what I find to you. Sorry I can't be more help right now.
Herb [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 18, 2006 7:23 AM To: [email protected] Subject: Re: automatically generate email with report included Dan, I would think that when a report would be useful to many people that you approach might be the better path. But if the report is a list of tickets that the individual needs to do something with.... or a list of tasks that they need to complete today... or a report of updates to records they own that were made by users other than themselves... etc... then publishing the content at some URL and trying to deal with the security involved would likely be problematic at best. But for what it is worth, the Email might have Mid-Tier URL's to the tickets, tasks, records of interest too. :) However, the question still stands... Has anyone ever used the Email Engine to send an outbound email with content based on a Search? ( Like the docs suggest can be done) P.S. If the v6 mid-Tier had real reporting features then maybe just a count and a link to a Mid-Tier form so the user can push the button to get the report would be fine too. P.S.S. V7 Mid-Tier appears to have closed (most/all of?) the gap for Web based Remedy reports, but those are "simple" formats too. If you want something like "Crystal Reports" then there are other headaches too. So I am just shooting for HTML table'ish formats maybe with links embedded. :) I know I must be asking for to much. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > My first question is: is this the right solution? > > Would generating the report, putting it somewhere it can be retrieved > and emailing the location/URL or ARSystem entry/attachment be better? > > > Unless you know for sure it is a small report, and/or zip it, > a simple notification of where it is seems prudent. > > > ... Daniel > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black > Sent: August 18, 2006 09:24 > To: [email protected] > Subject: Re: automatically generate email with report included > > > Angelo, > > I think it absolutely should be possible. I however have never found > the special handshake that would make it work. So let me quote a few > things from the Email docs (EmailEngine-630.pdf) and see if anyone can > help us get this to actually work. :) > > Ref: "Chapter 4-Outgoing email" page 120: > " > You can use the Field Values field or the Qualification field with > form to retrieve required data and substitute it in the email. > " > > So it sound like there is a way to create a record in the "AR System > Email Messages" form that would let you Query for data and build the > "Field Values" for the outgoing email. (Which could be created by an > escalation to be sent at the "right time".) > > "Figure 4-24" even shows a screenshot of how this should work, but it > does not work for me. > > My guess is that my template is missing something. But I have yet to > decode the secret handshake. > > Has anyone ever got this feature to work? > Any examples (preferably be based on the User or Group forms) that you > could share? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > Never ascribe to malice, that which can be explained by incompetence. > > > > > > On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote: > > ** > > Hi Guys, > > > > Has anyone got an idea if it's possible for Remedy to send a report > > automatically via email? > > > > One of our users has requested a task status report be sent daily thru > > email. Is there a procedure to do this? > > > > Any help would be appreciated. > > > > Thanks! > > ________________________________________________________________________ ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
