Are you talking about 'BMC Remedy ITSM 7.x: Implementation Workshop' http://www.bmc.com/education/servicemgmt/courses/rsmg-itiw-0700.htm
I don't see the objectives you listed. (see below) I had the same problem since the EMEA group won't let me take this course without the 'CMDB 2.0 Best Practices' which is listed as a pre-requisite but ironically always scheduled AFTER the ITSM course and in another city. Maybe someone should tell them that most of us don't have unlimited training budgets and that it would be nice if they could schedule these two courses back-to-back and in the correct order in the same city. These courses are filling up rapidly and BMC even closed one to the public, in an effort to get their own staff (and partners) trained up since they are are trying to expand their professional services offerings. Seems like the Remedy 7 upgrades are gaining momentum. Interesting note about EMEA only being for partners. I believe this was just recently added. Has anyone who has taken this class share some information on what exactly is covered and how useful it is ? Rgds, Chris ----------------------- Target Audience The primary audience for this course is BMC and Partner Implementers and Project Managers. Customers planning to implement and deploy one or more ITSM applications can also benefit from this course. Note: In the EMEA region this course is only available to Alliance Partner consultants. Course Description In this workshop, you will learn how to configure the applications that make up the BMC Remedy IT Service Management suite of applications. Through a combination of lecture and lab exercises, participants will identify the configuration tasks and interdependencies as well as configure the applications in a real-world scenario. Additionally, this workshop includes a basic overview of the methodology for implementing ITSM. Course Objectives Upon completion of the course, you will be able to: Identify the architecture, explain the new features and processes, configure and use the out of the box features for each application in the ITSM suite: Incident and Problem Management Change and Configuration Management Asset Management CMDB Service Level Management Prerequisites BMC Remedy AR System 7.x: Administering Part 1 (WBT) BMC Remedy AR System 7.x: Administering Part 2 ITIL Foundation Certification BMC Atrium CMDB 2.0: Implementation Best Practices ITSM 7.x: Application Administering Essentials (WBT) Experience with an earlier version of ITSM or ITSP is preferred, but not necessary _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
