Karen,
What version is this on? The way I read it, you are wanting to change the console view from the standard one, to allowing you to view the different regions instead?
I've made console changes on our HPD app (v4!) that allows you to filter the view by different assigned to groups, the CTIs available to that group, and I figure it would be pretty easy to add in the region (although the logic does start to get kinda long-winded and difficult to read).
We've got ITSM6 on our test box, I could look at how to change the console view on there.
Regards
Dave
On 21/08/06, Karen O'Reilly <[EMAIL PROTECTED]> wrote:
I would like to setup a Console View on the Remedy Support form that does
a check against certain Assigned To Groups.
So far I have a form that fires off when Region is selected from the
Console View menu. That form includes all our Regions (Chicago, Seattle,
etc.) I basically copied the Other Agent dialog from the Remedy Management
form. This is as far as I get.
I need to check the Assigned To Group column for Groups like Help Desk
CHI, Network CHI, etc. If those matches are found, I want it to display
within the Console View area.
I've run worklogs to see how Other Agent and Date views are done, but I
must be missing something.
Any help or points in the right direction would be appreciated.
Thanks.
Karen O'Reilly
Information Technology
Midway Games
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