Dave,
AR Server 6.3 and Help Desk 6.0
That is pretty much what I want, but to be more specific the
different Regions equal different Assigned To Groups. I want
the user to be able to select Chicago on the dialog box and the return in the
table to be Assigned To Group = Help Desk CHI, Network CHI, Telecom CHI,
etc. If I do it by the Requesters' Region, it won't return exact results
as we need the option to support users outside of the technicians' Region.
Thanks so much for the response.
K. O'Reilly
Information
Technology
Midway Games
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber
Sent: Tuesday, August 22, 2006 4:15 AM
To: [email protected]
Subject: Re: Console View by Region?
Karen,
What version is this on? The way I read it, you are wanting to change
the console view from the standard one, to allowing you to view the different
regions instead?
I've made console changes on our HPD app (v4!) that allows you to filter
the view by different assigned to groups, the CTIs available to that group, and
I figure it would be pretty easy to add in the region (although the logic does
start to get kinda long-winded and difficult to read).
We've got ITSM6 on our test box, I could look at how to change the console
view on there.
Regards
Dave
On 21/08/06, Karen
O'Reilly <[EMAIL PROTECTED]>
wrote:
I would like to setup a Console View on the Remedy Support form that does
a check against certain Assigned To Groups.
So far I have a form that fires off when Region is selected from the
Console View menu. That form includes all our Regions (Chicago, Seattle,
etc.) I basically copied the Other Agent dialog from the Remedy Management
form. This is as far as I get.
I need to check the Assigned To Group column for Groups like Help Desk
CHI, Network CHI, etc. If those matches are found, I want it to display
within the Console View area.
I've run worklogs to see how Other Agent and Date views are done, but I
must be missing something.
Any help or points in the right direction would be appreciated.
Thanks.
Karen O'Reilly
Information Technology
Midway Games
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