Claire:
All I did was extend the CMDB to include those items, it does not already cover. You may have to extend your workflow to include the new AST: forms, like I had to after spending a great deal of time making it work with the AST:Asset form...(sigh.)
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire
Sent: Tuesday, August 22, 2006 11:39 AM
To: [email protected]
Subject: HelpDesk 6.x - CMDB
Are any of you out there using the Help Desk package and struggling with the way they have changed the Asset Tracking part of the package to the CMDB?
What did you do to work around it or to use your old data in the new format???
We track 4 major things.
PC
Scanner
Monitor
Printer
We don't need all of the other fluff and stuff.
ARS 6.3
HD 6.0
Oracle
Win2003
Thank you!
Claire
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