I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystal isntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine.
Hope this helps.
.ron
On 8/23/06, Tracey Meikle <[EMAIL PROTECTED]> wrote:
I've input a couple custom Crystal Reports into Remedy's Report Console
and they are running fine… However, they can be run only from a machine
where Crystal is installed. Those without Crystal can run the out-of-the-
box Crystal reports, but when they run any custom report they get a
warning:
"Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt.
Failed to load database information."
When okay is clicked, they get an error:
"Error occurred in generating report (ARERR 1658)"
Does anyone have a suggestion to correct this issue? So far I've done the
following:
- tried very basic reports off of standard tables (same issue)
- turned on and off the "use underscores" option
- made sure the crpe32.dll is the same as on a machine that can run them
- made sure the crdb_odbc.dll is the same
Crystal version: 9.2.0.488
Remedy: 6.00.00
Thanks everyone,
Tracey
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