Hi,
A customer of mine had the same problem. They upgraded the client to
version 6.3 patch 18, and they are now fine.
You should have no major problem running a 6.3 client against a 6.0
server, but please test your application before roll-out...
Best Regards - Misi, RRR AB, http://www.rrr.se
> We had to do something similar with ARS 4.5 and Crystal 8. But when we
> switched to ARS 5.1x and Crystal 9, we now load an Active-X control to run
> the custom reports from either the 5.1.2 Mid-Tier or any 5.x or 6.x user
> tool. Once all the clients set the Tools/Option flag to "ODBC Use
> Underscores", it has worked great. (No error, just most of the fields are
> blank if it's not set).
>
> Sorry, I didn't set-up the Crystal Reports so I can't tell you how. I'll
> have to research this myself in two weeks as I finish our migration to ARS
> 6.3.
>
> Take Care,
> Harry
>
>
> _____
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares
> Sent: Wednesday, August 23, 2006 9:39 AM
> To: [email protected]
> Subject: Re: Custom Crystal reports only work with Crystal installed
>
>
> **
> I had a similar issue a couple of years back. At the time I was on
> version
> 5 Crystal 8, so I don't know if this will work for you but it resovled the
> issue for us. I compared the files that existed in the Crystal Install
> Path, between the machine with the Crystal isntalled and one with only the
> User Tool. I found that the Crystal install had some additional .dll
> files
> that did not exist on the machine with just the User Tool. We simply
> copied
> these files over and the reports ran fine.
>
> Hope this helps.
> .ron
>
>
> On 8/23/06, Tracey Meikle <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]> > wrote:
>
> I've input a couple custom Crystal Reports into Remedy's Report Console
> and they are running fine... However, they can be run only from a machine
> where Crystal is installed. Those without Crystal can run the out-of-the-
> box Crystal reports, but when they run any custom report they get a
> warning:
>
> "Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt.
> Failed to load database information."
>
> When okay is clicked, they get an error:
>
> "Error occurred in generating report (ARERR 1658)"
>
> Does anyone have a suggestion to correct this issue? So far I've done the
> following:
> - tried very basic reports off of standard tables (same issue)
> - turned on and off the "use underscores" option
> - made sure the crpe32.dll is the same as on a machine that can run them
> - made sure the crdb_odbc.dll is the same
>
> Crystal version: 9.2.0.488
> Remedy: 6.00.00
>
> Thanks everyone,
> Tracey
>
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>
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