Hmm... I tried that, and still get the same result. I'm assuming that I do not need to restart the ARS or the MT for this to take effect, right?
Here's a dump from my MT log: Aug 24, 2006 9:21:37 AM - SEVERE (com.remedy.midtier.SERVLET) : (Thread 10) ServletException prevented Redirection javax.servlet.ServletException: ARERR [329] Invalid password for an existing user at com.newatlanta.servletexec.JspPageContext.handlePageException(JspPageContext.java:401) at pagecompile._shared._error_xjsp._jspService(_error_xjsp.java:189) at com.newatlanta.servletexec.JspHttpJspPage.service(JspHttpJspPage.java:41) at com.newatlanta.servletexec.JspServlet.service(JspServlet.java:1036) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:247) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:108) at com.remedy.arsys.stubs.GoatHttpServlet.redirectToErrorPage(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.errorPage(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1827) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:919) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002) Aug 24, 2006 9:21:37 AM - SEVERE (com.remedy.midtier.SERVLET) : (Thread 10) ARERR [329] Invalid password for an existing user Aug 24, 2006 9:21:37 AM - WARNING (com.remedy.midtier.SERVLET) : (Thread 10) Caught GoatException ARERR [329] Invalid password for an existing user at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.Form.<init>(Unknown Source) at com.remedy.arsys.goat.Form.get(Unknown Source) at com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1827) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:919) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002) Caused by: MessageType: 2 MessageNum: 329 MessageText: Invalid password for an existing user AppendedText: at com.remedy.arsys.api.Proxy.ARGetListGroup(Native Method) at com.remedy.arsys.api.Util.ARGetListGroup(Util.java:1411) ... 18 more Aug 24, 2006 9:21:37 AM - WARNING (com.remedy.midtier.SESSION) : (Thread 10) Error loading preference from server remedy.sdsc.edu for the user mgatesARERR [329] Invalid password for an existing user at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.session.Login.initSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1827) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:919) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002) Caused by: MessageType: 2 MessageNum: 329 MessageText: Invalid password for an existing user AppendedText: at com.remedy.arsys.api.Proxy.ARGetListGroup(Native Method) at com.remedy.arsys.api.Util.ARGetListGroup(Util.java:1411) ... 23 more -- ====================== Michael Gates IT Services mgates at sdsc dot edu 858.534.8369 IOA 230 Station 2 ====================== > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng > Sent: Thursday, August 24, 2006 2:43 AM > To: [email protected] > Subject: Re: [ARSLIST] Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid > password for an existing user) > > Go to Admin tool, Server information, Connection settings and re-enter > the Mid-Tier Administration Password. Then go to Mid-Tier config > page, AR Server Settings, select your server, click Edit and enter the > same password in the Admin Password field. These passwords must match > otherwise you will get an authentication error. > > -- > Jarl > > On 8/24/06, Michael Gates <[EMAIL PROTECTED]> wrote: > > Hello Everyone, > > > > I'm hoping someone out here can help me. I'm sure this is a simple fix > > that I'm overlooking. > > > > I'm trying to run a 6.03 Mid-tier for a 5.1 server. The mid-tier is on > > a win2k3 box and the server is on Solaris. I was able to run the > > Mid-tier on a dev 6.03 server on the same box, but can't get it to run > > on my production 5.1 server. > > > > When I try to open a form, I am taken to the login page (good). I enter > > my user/pass and get "ARERR [329] Invalid password for an existing > > user". I know the credentials are correct. I'm thinking there's maybe > > a password hashing difference between v5 and v6. But then I've seen > > other folks on the list mention that they're running this type of setup. > > > > Thanks in advance! > > -Michael > > > > > > -- > > ====================== > > Michael Gates > > IT Services > > mgates at sdsc dot edu > > 858.534.8369 > > IOA 230 Station 2 > > ====================== > > > > > ______________________________________________________________________________ > _ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ______________________________________________________________________________ > _ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
