**

Wow, thanks for the fast response.  I’ll do that.

 

 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 25, 2006 10:04 AM
To: [email protected]
Subject: Re: Mid-Tier Config.properties file getting erased?

 

 

Darren,

 

Sounds like you could use a file watcher utility.  Do a Google search on "file watcher" (http://www.google.com/search?hl=en&q=%22file+watcher%22). 

 

There are also .Net programs available (ie. http://www.csharphelp.com/archives2/archive377.html) that you can modify so that you receive an email as soon as the file is changed.  This may help you track down the cause.

 

HTH

 

Stephen

 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN (ASI)
Sent: Friday, August 25, 2006 12:56 PM
To: [email protected]
Subject: Mid-Tier Config.properties file getting erased?

**

Listers,

 

Have a very strange problem.  We are running mid-tier 7.0 against our 5.1.2 server.  This setup has been working no problems now for the first two months.  Then as of about a week ago we start seeing problems where mid-tier would go down.  With Remedy’s help, we pinpointed that our problem was due to the config.properties file in our C:\Program Files\AR System\Mid-Tier 7.0\WEB-INF\classes directory somehow getting blanked out to 0 kb.  Tried searching here, google, and Remedy’s knowledge base to no avail.  Has anyone ever seen this problem?  This is just bizarre.  If anyone could help that would much appreciated.

 

The changes we know of to the webserver recently has been SSL certificates.  Not sure if that would play a part.

 

Windows 2003 Server

Mid-Tier 7.0 Patch 1

JDK 1.5.0_03

ServletExec 5.0

 

Windows 2000 Server

ARS 5.1.2 Patch 1375

Oracle 9.2.0.7

 

Darren Lau

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