I was hoping this was related to/would fix a small issue I was having, but no such luck. We have a few users (very few) that when they double click on an ARTask file, get a window that just says "Invalid File". It appears to be PC related, but I haven't a clue what to look for. The exact same file works on different PC's (all Window's XP sp2).
Any idea what to look for?
Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry
| "Grooms, Frederick
W" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 08/16/2006 03:41 PM
|
|
Welcome to the world of the Windows Registry ;)
Seriously ... Any program could have messed up the registry settings of the ARTask association. I had one user load a program to view AOL ART graphics files and the viewer install only had a 3 character buffer for file extensions so it messed up the ARTask file type.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 4:13 PM
To: [email protected]
Subject: ArTask
hi, what could be the reason? Some users have no association to the ARTASK icon, AR Shortcut File, command "C:\Program Files\AR System\artask.exe" "%1" sent in email by filters. But it works for 95%, and some users have told me that 'it works now' ...without having done anything special ..we have had the same client this year, and the problem came at the same time as we migrated to a new version of the application. But, it's not a generall problem ...related to the pc rather than to ars I guess.
L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden
Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]
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