Dan:
So this may become a legal issue. I would definitely take a stab at the backup tape and see what happens. I do know that Oracle is really picky about the way that you did the backup. However, I have cold backed up and restored out of Oracle using SQLPlus and the old backup commands on UNIX.
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Caissie
Sent: Tuesday, August 29, 2006 10:39 AM
To: [email protected]
Subject: Re: Ok I have a question.
**
I do have a dev system.
The one ticket in question was for a change control so they are worried about an audit, and yes I would love to just re-create this ticket.
I'll give a try at restoring the database.
Fun Fun Fun,
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
260 Lake rd
Dayville, CT 06241
(860) 779-2800
Ext: 32380
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bob
Sent: Tuesday, August 29, 2006 1:09 PM
To: [email protected]
Subject: Re: Ok I have a question.
For one ticket? I mean, 1 out of how many thousand per month? Is anyone going to miss 1 ticket? I think that the most I would do is retype the thing. If I wanted to be really clever I would create an import record by hand and then import it, which would allow you to set the record ID and the date(s). But I wouldn't touch a backup for just 1 ticket.
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, August 29, 2006 1:03 PM
To: [email protected]
Subject: Re: Ok I have a question.
Dan:
Do you have a development machine or a machine where you can throw the database backup onto?
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Caissie
Sent: Tuesday, August 29, 2006 9:46 AM
To: [email protected]
Subject: Ok I have a question.
**
Since it's so slow here I have a question.
I'm trying to restore a help desk record that somehow got deleted.
What would the best way to do this?
I do have a copy of an earlier back-up of the database.
Windows Server, SLQ 2000, AR Server 6.03 patch 005
Thanks,
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
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