Re: "Gold Source Database" (U)

Wed, 30 Aug 2006 12:39:23 -0700

Title: Message
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UNCLASSIFIED
 
That is the basic route that I have mapped out - how would you define "by creating a staging form"?
 

Sandra Hennigan

OSD Remedy Administrator

Office # 703-602-2525 x251

CACI - Ever Vigilant™

 

Apparently, there is nothing that cannot happen today.  Mark Twain

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Wednesday, August 30, 2006 2:41 PM
To: [email protected]
Subject: Re: "Gold Source Database" (U)

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We did this at DeCA by creating a staging form that the AD data mapped to using ARDBC and by having the form Request ID mapped to the AD Login and then WF that did a push field to People where Login=Login.  
 
-----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Wed, 30 Aug 2006 2:02 PM
Subject: "Gold Source Database" (U)

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UNCLASSIFIED
 
I am not  a SQL DBA; don't play one on TV.
 
We are running 6.3 (no CMDB) with Help Desk 5.5.1 on a Veritas clustered Windows 2003 server(s) using SQL 2000 database on Veritas clustered Windows 2003 server(s).
 
Our environment is midway on a migration from Exchange 5.5 to Exchange 2003 and from Microsoft networking to Active Directory (AD), single domain, multiple OUs.  All account management will be done using a Quest product, ActiveRoles Server, which is a slick GUI that can be easily permissioned to users without giving all Helpdesk techs Domain Admin accounts.
 
With all account management being performed using this application, we want to use AD as the "Gold source" or one-stop-shopping for Remedy account management.  An account created in AD will create a Remedy People Record.  Updating office, phone or title information in AD, updates the Remedy People Record.  Disabling an account in AD, disables the Remedy People Record.  You get my drift.
 
The data elements in our Remedy already match the AD data elements.
 
Anyone worked a similar plan that could help us decide how to have the AD data work the Remedy data?  We would love to not reinvent the wheel while avoiding any pitfalls.  And yes, we still believe in Santa.
 
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant™
 
Apparently, there is nothing that cannot happen today.  Mark Twain
 
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