first of all, it would help if you would state in your email what version of AR System and what application version you are using. It seems like you are using Remedy Helpdesk from your wording, but I can not tell whether it is v4, v5 or later.
Assuming it is v5, there is an active link that runs this report. The report is just a simple remedy .arr file I guess, you can create one yourself using Tools > Reporting.
The only thing is that there will be no field to store the related items on the HPD:Helpdesk form, because they are stored in a separate table. You should search for a join form which has the fields and forms you want to report on. Unfortunately, I am too unfimiliar with helpdesk 5 to point you to the right form. You could also create a new join form from the Remedy Administrator. After that, you would need to run the report on the join form, save the report, add it to the active link (or save it in the report form) and you're done. Surely a lot of steps for such a small change.
If you want to create a join form some understanding of databases would be greatly beneficial.
There is lots of info in the Online Help for the topics listed above.
Good luck,
michiel
On 9/5/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
hi
When I print a Help Desk case, I can see several fields, how can I add
other fields?
I mean I wanna add fields like for example
Related Items
Task for that case
for instance (the usual field Case ID, Requester's Name, ...) and add
these ones.
Related item (Asset ID): Monitor001
Task: TSK00000026
thanks alot
bye
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