Hello
All,
Help Desk Out of the
Box 6.0
SLA Out of the
Box
ARServer
6.3
Does anyone know how
to "unattach" an SLA from a case/task? Ex. would be if an SLA was
incorrectly assigned, how do I remove it from the task/case?
I have considered
just telling users to close and recreate ticket with correct CTI so the correct
SLA would get attached.
I just thought
someone out there has probably gone through this before and was wondering if
anyone had any suggestions, thanks!
Jase Brandon
Remedy Administration/Development
Customer Support Systems Group
Desk - (615) - 320-4494
Cell - (334) -
318-5426
[EMAIL PROTECTED]
