From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, September 05, 2006 3:04 PM
To: [email protected]
Subject: Re: Oddity with Submitter field in e-mail notifications
Rick:
Do
you have any workflow that changes the submitter name? It is possible that
for a small amount of time the submitter name is changed to Demo and then back
to its original value. I had a co-worker that did this to allow some
administrative work to process. Needless to say this will definitely mess
up your e-mails.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Rick Westbrock
Sent: Tuesday, September 05, 2006 3:01
PM
To: [email protected]
Subject: Oddity with Submitter field in e-mail notifications
**
I'm running 5.1.2 on Windows 2000, MS-SQL 2000 and I'm seeing inconsistent results from a notification e-mail that is sent by a filter. The filter fires on Submit and one of the fields in the body of the e-mail is set to Submitter. Most of the time it populates the correct user name but I've now seen a couple e-mails go out with Demo as the username.
When I check that ticket I see the correct username in the status history and work log so I'm puzzled as to why it would substitute Demo at all. The frustrating part is that I have two e-mails sent within ten minutes of each other and one shows the correct user name and the other shows Demo for the Submitter field.
Any clues as to why this might happen?
-Rick
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