Hi George Is the set fields action before the window open building a qualification for the report? What are your settings in the open window to report action in the No Requests Match area? If your qualification returns no matching records and you have your options set to 'Do Not Show Any message' and 'Suppress empty list', then the report window will just not open.
Try setting the No Match options to 'Show Default Message' and see if that gives any clues. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Wednesday, September 06, 2006 5:17 PM To: [email protected] Subject: Re: AL stopped working (no changes on AL) No, not yet - but I'm going to do that.. What I tried to do is to separate the actions from one large AL into 3 smaller ones. The funny thing is, that I ended up with an open-window-AL (let's call it ReportInternal), for which I have a handy def file and it works fine. However, I need a set fields action running in front of it. I had two ideas: 1) I tried to add it to the ReportInternal-AL => open window fails 2) I tried to create a separate AL (called GetReportData) running with a lower order => open window fails Importing GetReportData-AL messes up all open window actions even in other AL behind that form, although they are running on totally different conditions. As soon as I delete the AL GetReportData, the open window actions are working again.. Next, I exported both AL's as XML and copy & pasted the missing set field action in an editor and import the new XML.. Same result => open window fails :( I guess that there is a relationship between the set-field and the open window action... However, I've ran out of ideas.. George On 9/6/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > George, have you checked the .arf files in the Home Folder on the clients, contains the al defintions I know, maybe a difference when the al is not is working and when it is working? Something corrupt in the arf file? /L ars > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of George Barsan > Sent: Wednesday, September 06, 2006 4:53 PM > To: [email protected] > Subject: Re: AL stopped working (no changes on AL) > > > Hello Joe, > > Yep, the group names and ID's are equal.. We used a DB dump and > re-import to duplicate production to dev and only removed customer > related data (names, addresses & co).. > > George > > > On 9/6/06, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Very basic question... Have you checked if the permission groups on both the > > dev and prod instances are identical - both group names and their ID's > > should be the same... > > > > Joe D'Souza > > Remedy Developer / Consultant, > > BearingPoint, > > Virginia. > > > > > > > > > > ----- Original Message ---- > > From: "Kemes, Lisa" <[EMAIL PROTECTED]> > > To: [email protected] > > Sent: Wednesday, September 6, 2006 9:15:27 AM > > Subject: Re: AL stopped working (no changes on AL) > > > > > > I had an AL just stop working all of the sudden and what I had to do was > > delete it and then re-import the AL from the Prod server. Sometimes > > AL's get corrupted. Now my AL has no more problems on my Dev server.... > > > > If this does not work, at least it only takes a couple of minutes to > > do.... > > > > Hope this helps > > > > Lisa > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt > > Sent: Wednesday, September 06, 2006 8:35 AM > > To: [email protected] > > Subject: Re: AL stopped working (no changes on AL) > > > > Hi, > > > > Just a thought. > > > > Have you defined the Report Server option in the User Tool to point to > > the dev server. If so, does the report exist on the Report form on dev > > server? > > > > If I have misread this problem then please ignore this. > > > > Thanks. > > > > Nyall > > > > George Barsan wrote: > > > Hi Tim, > > > > > > Thanks for the quick answer. The DEV environment is a full copy of the > > > > > production, all forms exist there as well (although containing test > > > data!). > > > > > > The second AL having the same problems does the following actions: > > > > > > 0 push fields (update existing request in another form) > > > 1 set fields from another form > > > 2 open window (yep, that's the one!) > > > 3 set fields from another form > > > 4 set field locally > > > 5 set field locally > > > 6 set field locally > > > 7 commit changes > > > 8 close window > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ____________________________________________________________________________ ___ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > __20060125_______________________This posting was > > submitted with HTML in it___ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
