| **
You won’t be able to keep a whole
group of users in sync without running one instance of the Outlook client each,
logged in as each user. (It sounds like perhaps you are hoping for server-side
synchronization). This project is built as a client-side Outlook COM add-in,
so runs as a specific user as part of their Outlook client. However…if you configure the XML
file on each client, you can include any number of Remedy servers and forms,
and each can include the authentication information. The users won’t be
prompted for anything at all. I’ll let you know when the update is
posted; I’ll try to get to it soon. Dan From: Action Request
System discussion list(ARSList) [mailto: Hi Dan, Had a quick look at your
program and I like it. I wouldn’t mind taking a look at the multiple data
sources version as this will allow us to run Outlook on the server and keep a
whole group of users in sync without any config on their end. We were intending
to start with calendar sync anyway so the lack of contacts is something we can
add later. A config file for the multi data source version might be the
way to go too as I wouldn’t want to be typing heaps of stuff in each time
Outlook started. Yes – I like the
fact that it is free. Perhaps I can contribute to the project in return. Good stuff!! Rod CMS Asset Solutions Level 10, Sydney Australia From: Action Request
System discussion list(ARSList) [mailto: You might look at: It doesn't do anything with contacts...but it
synchronizes tasks and/or calendar. And it's free. And open
source. And free. And you could easily tweak it do contacts as well
(provided you know a little C++/STL/ATL and are able to muck about with
Outlooks' API). I have an update coded locally that allows you to
synchronize multiple data sources (any number of source for tasks and/or
calendar). It currently lacks a fancy UI for configuration of multiple
sources, but takes a straightforward XML config file. If there is
interest....I'll get around to checking it in and putting a new build up for
download. Did I mention it's free? Dan From:
Action Request System discussion list(ARSList) on behalf of Rodney Harris ** Hi All, I’m looking at using a product called Genius
Connect (or similar) to link our custom Remedy V7 CRM system to Outlook. The
functionality we require is the ability for our sales force to use Outlook as
their contact list, calendar and task list while retaining compatibility with
our CRM. Has anyone done anything like this? This is how I’m planning to do it. 1. When the user has an internet connection, Outlook
synchronises with the Exchange server via HTTP or straight IP. The users use
the offline cache feature of Outlook to retain access to their data when not
connected. 2. A server runs Outlook with Genius connect
installed and connects to each mailbox that we want synchronised. Periodically
Genius Connect synchronises the Outlook mailboxes with an SQL database on the
same server as our Remedy database via ODBC. 3. The Remedy server runs escalations that read and
write to the intermediate SQL server tables. The intermediate tables allow for
date conversions and allow Remedy to retain full control of its database.
Remedy can read from the SQL tables via View Forms and write to them via direct
SQL. Is there a better way than this to do what we want?
Has anyone done anything similar and would they share their experiences with
me? Thanks, CMS Asset Solutions Level 10, Sydney Australia |
- Re: Integrating Remedy with Outlook Dan Hardy
- Re: Integrating Remedy with Outlook Rodney Harris
- Re: Integrating Remedy with Outlook Dan Hardy
