OK, apparently I can't control myself and now feel the need to comment on
some of these posts.
1. Matt, have you been talking with Deep Throat? If not, perhaps you'd be
willing to share your contact's position within BMC Remedy, so that we can
better determine the validity of the information they've "shared" with the
ARSlist community. Otherwise, you're just spreading rumors disguised as
"insider" information.
2. Seems a LOT of people are upset that BMC Remedy uses offshore support.
Also seems that some of these same people, work for U.S. firms who
themselves have moved selected operations offshore! So it's acceptable for
other U.S. companies to offshore, just not BMC Remedy?
3. Last comment -- and then I promise to get off my soapbox. I grew up in
Michigan and watched for years as the Detroit automakers began losing market
share to imports. Had a HUGE impact not just in Detroit, but also in and
around just about every town (large or small) for a 500-mile radius.
Without orders from GM/Ford/Chrysler, parts suppliers and component
factories shut down, and several towns may never recover. So if you're
REALLY concerned about keeping the U.S. economy strong, then I'd suggest
that you stop buying cars from Japan and Germany, stop buying clothes from
Malaysia and Vietnam, and stop buying everything else from China. (So it's
acceptable for you to buy that $45,000 Lexus or BMW, but it's NOT acceptable
for BMC Remedy to hire offshore talent for technical support? Which do YOU
think impacts the U.S. economy more?)
Whew . . . sorry for the rant, but I feel better already!
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. Gary C and Robert K, thanks for making two of the more intelligent
posts in this thread! And Robert, you may be right about Alabama . . . and
I should know, since I used to live there.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 08, 2006 5:32 AM
To: [email protected]
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Rick,
I have been told the following from a "BMC insider":
1) 10% support reduction by the end of Aug.
2) 10%(more) support reduction by the end of 2006
3) Goal of reduction of support group size located in the USA by 90%
by end of Aug 2007
4) BMC is offering some current support people the "opportunity" to
relocated to India to train their replacements and/or manage them.
AND
5) Tech support will try to move "away" from custom questions and
towards "Out of the Box Application" support.
I will reserve judgment on if this is good or bad for BMC at this
point. But I know it is not good for the USA's economy. ( More people
looking for jobs is very rarely a good thing. )
And Rick, yes I have noticed the outsourcing of Engineering. IMHO this
is a direct contributor to:
more bugs per version,
less people who knows the code or how to fix them,
Longer lag time for fixes due to different people
creating/fixing/enhancing the code
and
generally degrading quality of docs for an exploding set of changing
features version to version.
The attention to detail not to mention long standing "ARS
features/standards" are being ignored in the name of "progress" and
all of that is possible when very few of the original team is left
holding the captains chair. There are several features that date back
as far as I can remember (v2) that were BROKE/REMOVED in v5 and v7.
Backwards compatibility appears to be less important than what the
"next version of the Out of the Box applications needs are". And the
real kicker is that these changes were not documented/announced in a
way to provide a path forward, or even awareness of the changes for
the customer. ( A trend that I think will be the demise of the product
line as a custom application platform.)
My fear is that this is just the beginning. It is inevitable that at
some point there will be nothing left of the original Remedy company.
What remains to be seen is if BMC will fill those very big footprints,
and if we will like the style of the shoe's that are selected to get
that task completed.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/7/06, Rick cook <[EMAIL PROTECTED]> wrote:
> **
>
> Can you say "trial balloon"? I don't know who Jamahowal is, and I doubt
> anyone else here does, either, so this could be nothing but so much hot
air.
> Besides, Remedy has had outsourced engineering for years - has anyone
> noticed?
>
> Rick
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