I can only imagine there is but not being very familiar
with the .Net API I can't give you tried and true advice.
L. J. Head
Software Engineer
Remedy Approved Consultant
Software Engineer
Remedy Approved Consultant
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, September 12, 2006 1:59 PM
To: [email protected]
Subject: Re: OT: Remedy Log Files - Reset Pointer
Yes, thank you. It is a nice tool to toggle logging.
I plan to use it for my regular toggling.
I am presently trying to perform updates via the .Net API,
primarily because I want the logging to be toggled off for a little time as
possible - so as not to miss any logging taking place. Within VB.Net
I can toggle off, then on in two lines of code. I think this is probably
the quickest I can toggle off/on.
The "Configuration ARDBC" form is a vendor form. I
have not been able to update it. GetListSQL doesn't work because the
form does not have a SQL View or SQL Table. GetListEntryWithFields
should work but I only receive the error "QueryInterface for interface
ATLWRAPPERSLib.IStatusList failed".
Is it possible to update a vendor form via the .Net
API?
Stephen
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 12, 2006 3:07 PM
To: [email protected]
Subject: Re: OT: Remedy Log Files - Reset Pointer
Did you get the post I made that included the little form I
built that can do just that?
L. J. Head
Software Engineer
Remedy Approved
Consultant
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Tuesday, September 12, 2006 12:55 PM
To: [email protected]
Subject: Re: OT: Remedy Log Files - Reset Pointer
Is there a way to turn off/on logging or rename the log file via ARS other then the admin tool?
RH ES3
ARS 6.3 patch 5
Jason
On 9/12/06, Carey Matthew
Black <[EMAIL PROTECTED]>
wrote:
Stephen,
How about you first tell the ARS server to use a different log file
name then grab the old file and load it up?
( It should work with any file other than arerror.log. Not sure that
name can be changed.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/12/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> List,
>
> I just wrote a program that imports the ARS log files (actually, any
> text file) into a form. It works fine and clears out the log files each
> time it's run. ARS evidently remembers the last byte offset of each log
> file - instead of simply appending text to the end of the log file.
>
> When ARS adds a new line to the file it starts writing at the last byte
> offset (end of the file). Here is what happens:
>
> 1. Log file has 60KB of entries.
> 2. Program is run and imports all entries in the log file into a Remedy
> form.
> 3. Log file size is 0KB.
> 4. ARS adds a new line to the log file.
> 5. Log file size is now 61KB. The first 60KB of the file is filled with
> Nulls.
>
> I tried running arsignal with different parameters. I realize that
> restarting the Remedy NT service will reset its internal byte offset
> counter, but that is not practical in a production environment.
>
> How can the byte offset of a log file be reset? Thanks.
>
> ARS 6.3
> Windows Server 2003
>
>
> Stephen
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