I agree that if they were integrated it would make some sense. The integration may take some time.
The purchase of Mercury ITG brought a Change Management solution that includes similar processes to the AR System and is based solely on a web interface. There is an admin tool that is used to design the workflow. What I have seen with that product looks good on the surface but some of the simpler things like field placement and moving fields around was really weak. I'm not sure about the Service Desk product and how it works. It may be a matter of time before the pieces work well together or the silo's continue. Dave >Date: Wed, 13 Sep 2006 19:39:53 -0500 >From: Eric Roys <[EMAIL PROTECTED]> >Subject: Re: HP Openview/ARS > >Dave, > >That's how it was presented to our management (HP OV Service Desk).. An >ITSM/ITIL solution with it's own CMBD built-in. If an org already had the >rest of HP's products (OVO, NNM, Service Navigator, etc), the SD package >would seem to make sense with the assumption that all HP products should >'play well with one another', thereby eliminating the need to write custom >interfaces. To my understanding, that isn't exactly the case. There seems to >be a lot of data silo'ing with various different HP pieces, which is what >you'd expect from buying market share in the ITIL arena (i.e. buy from >someone who already built it and worry about how to integrate it later but >never really do, or make a poor attempt at it). I don't recall what HP is >going to label their next gen Service Desk, but it will make use of a lot of >the features from the Peregrine apps they bought, including whatever >Peregrine had for their equivellant to Remedy's midtier. > >-E Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
