I thought about doing this in the past for a custom application. I wanted to be able to pull people information from Active Directory, then create another table to store users that will not be in Active Directory. Unfortunately, since you can not make a Join Form against a Vendor Form, there really is no other good way to use LDAP than storing the data on the database.
Additionally, ARDBC is capable of caching, so you can set up Remedy to not be a huge drain on the AD server's resources or the network for common requests. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, September 14, 2006 11:13 AM To: [email protected] Subject: Re: people lookup in realtime from LDAP ? Yes that is possible but you have several things to worry about when you do that. 1. What sort of connection exists between your remedy and AD server for querying. 2. How many queries are you performing daily across that connection and if you want to cause that type of network traffic 3. As someone else already mentioned, is there any workflow associated with the People records that would be affected by not using the people form 4. Are there any 'customers' of your solution that are not members of your AD infrastructure? If so you will need some type of toggle to be able to pull from the local resource instead of the network 5. Are your LDAP servers capable of the type of load that you will be imposing on them by doing almost constant queries from them All that having been said...I have a custom system setup using only the AD server for its customer data and it works fine. L. J. Head Software Engineer Remedy Approved Consultant The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
