Re: Any issues using 5.x User Tool with a 7.x Server? (U)

[Jason Miller]

** One other thing to note is typically an upgrade to the 6.3 client will use the same home path as the previously installed version on the machine (C:\Program Files\...). Any fresh installs of the 6.3 client will want to install into the user's profile path by default (C:\Documents and Settings\...). This could lead to inconsistent installs between old and new machines and can cause some confusion when supporting client issues (make sure the HD knows so they can support the client effectively).

Jason

On 9/18/06, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]> wrote:

**

UNCLASSIFIED

 

I cannot speak for the 7x user tool but we upgraded from 5.1.2 to 6.3 -

    5x tool to 6.3 app, big problems experienced as to make the app not usable

    6.3 tool to 5x server, no problem using the local client

 

Testing, testing then testing some more is the big key.  Each install has a different path so permissions on the workstation play a role. Consider how installs are run for your community - can the upgrade be pushed or will individual installs be required?  For us, the community upgraded well in advance of the migration but the next trick was to point current users to a new server from their existing install - workstation permissions play a major role.  The user must have write permissions so they can modify shortcut or TASK properties in Notepad to point the application to the new server.

 

As I recall, you can create workflow to not allow users with an incorrect version from attaching - query Remedy Support

 

Sandra Hennigan

OSD Remedy Administrator

Office # 703-602-2525 x251

CACI - Ever Vigilant™

 

Apparently, there is nothing that cannot happen today.  Mark Twain

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob
Sent: Monday, September 18, 2006 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any issues using 5.x User Tool with a 7.x Server?

** Just to followup myself with another question....  Let's say we decide to start upgrading User Tools *before* we start the server upgrade process.  Would there be any issues using a 7.x User Tool against a 5.x Server?

On 9/18/06, ARS Bob <[EMAIL PROTECTED]> wrote:

Looking to upgrade a ARS 5.x server to ARS 7. 

It's possible that it might not be feasible to get all of the potentially connecting User Tools upgraded in a timely fashion.

Will upgrading the server have any adverse effects on those clients still connecting with a 5.x User Tool?

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