I have done an out of box install of ITSM 7.0 on Windows 2003 box. I also installed Mid-tier 7.0 Patch 001 on another box.
The CI Relationship Viewer does not work. It used to throw an "Unable to download plugin" error. I reinstalled mid-tier from scratch and also installed ServletExec AS. Now I'm getting "Sorry Service not available" error. Flashboards and all mid-tier forms display fine. I can't tell you how many times I have reinstalled mid-tier, servletExec, etc.,. Support said I needed more memory on the mid-tier, (for a total of 2 GB), which I got, and that hasn't made any difference at all. The logs have this error: Exception while trying to find plugin "Flashboard" in the server "remedydev56" Throw Error - 9394 Sep 18, 2006 10:59:24 AM - FINE (com.remedy.log.DVMODULE) : (Thread 12) The plugin url is file:/D:/Program%20Files/AR%20System/Mid- Tier/PluginsCache/remedydev56/CI+Viewer/classes.jar I followed the suggestions in KM-000000024742 as well, and then I got a different error: java.lang.NoClassDefFoundError: Is anyone else experiencing these type of problems? I would appreciate any suggestions... TIA, _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
