Or do what ITSM 7 does with their incident records. No Diary fields to be found in the form. Build child records for each "entry in the diary".
The approach allows for more granular permissions to each "diary" entry. Which leads to a a replacement for the general problem of having a "Pubilc/Customer" diary and an "internal/support" diary at the same time. The user sees the entries that they are permitted to see and Support sees a different set. In the event that you have various layers of support that need increasing access to more entries, well you can do that to. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/19/06, Nyall McCavitt <[EMAIL PROTECTED]> wrote:
** Hi, Unfortunately in our case the Work Log is only ever updated manually. Thanks for the suggestion of extracting via filters. I may consider using that technique. Nyall Nisha RAMTRI wrote: ** Hello Nyall, We were also facing this problem here. Actually we have integrated Remedy with HP OVO and tickets coming from this were having a large amount of data. We then took care through filters to extract just the first 2000 characters and populate the same in work log field. Haven't faced a problem after that about crashing of user tool. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247
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