Kenneth:
This can turn into a 'religous' rant.
Here is what I have to say (having worked with both.)
If you have a support team that is very deep in Windows server, MS SQL server (2000/2003/2005) then I would go Windows/MSSQL.
If you have a support team that is very deep in Solaris and you have an experienced Oracle DBA, then I would go Solaris/Oracle.
If you have NEITHER, then I would be looking at Windows/MSSQL as it is easier to find experienced people for that combination.
Keep in mind that you may have to replace any of those people at any time and the balance may shift from one OS/DB combination to another.
And my experience is mainly on Solaris/Oracle but I have worked with Windows server/MSSQL and is also based on actual experience of supporting Remedy for over 7 years.
One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth
Sent: Friday, September 22, 2006 7:08 AM
To: arslist@ARSLIST.ORG
Subject: BEST PLATFORM FOR ARS?
**
Hi,
In your opinion, would it be safe to say that the following two ARS installation environments would probably receive the best overall support from Remedy (where they have the most experience)?
- Solaris with Oracle database
- MS Windows with MS SQL Server database
Would it also be reasonable to say that we may incur a little more risk when using environments like Linux and server virtualization (VMWare)?
Your experience and opinion are valued. Thanks!
Ken Leihkauff
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