John, Uh.. no...
The Email Engine has a cache of templates that it has used before. It does not check for changes to templates on every email that it sends for "performance reasons". There are settings in the EmailDaemon.properties that drive these things: com.remedy.arsys.emaildaemon.templateCacheSize=20 (and others) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/26/06, Reiser, John J <[EMAIL PROTECTED]> wrote:
Carey, Paul mailed me off list with an example and he was sending an email. I asked him to try the html Email Templates. One thing I found while working on one of my own Notify actions was that the action didn't send a recently changed template. I had to refresh the Midtier cache ( currently set to 86400). Are they (midtier & Email Engine) tied together? Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me
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