Same here. When I use Firefox, the feedback from Mid-Tier is so slow, I end up submitting a ticket 5 or 6 times (I guess I get impatient with my clicker)
Not that I wouldn't rather be using Firefox...
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
| "L. J. Head"
<[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/26/2006 01:43 PM
|
|
**
That's interesting....I can't use firefox and must use IE to get my Remedy site browsing done....
L. J. Head
Software Engineer
Remedy Approved Consultant
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, September 26, 2006 12:37 PM
To: [email protected]
Subject: Re: Remedy support site issues
**
Thanks for all the info - I tried disabling the java in IE, but was still getting errors/issues. Firefox, though, was the ticket.
Thanks!!
John
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don McClure
Sent: Tuesday, September 26, 2006 11:20 AM
To: [email protected]
Subject: Re: Remedy support site issues
**
The last information I had concerning MT 6.3---it does not use client-side Java at all.
Therefore, the exact JRE on the client machine should not matter (at least, that is the
way it has worked in our installation).
My desktop is running the following, working correctly with Remedy's Website:
Firefox 1.5.0.7
JRE 1.4.2_09
WinXP/SP2
Our own Remedy Instance:
ARS 5.1.2
HD 5.5
MT 5.1.2 and MT 6.3, separate web servers, pointing to same ARS instance
HTH...
Don W. McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL PROTECTED]
940.565.3287
>>> [EMAIL PROTECTED] 26-Sep-06 1:09 PM >>>
I've seen problems with multiple versions of Java when visiting Remedy's support site. I use IE6 SP2, under Windows 2000 or XP, with both JRE 1.5.0_04 and JRE 1.5.0_06 on each PC. On both PCs, I'd had problems accessing Remedy's support site.
I ended up disabling the APPLET support from within the Java Control Panel as follows: Start, Settings, Control Panel, Java, Advanced Tab, <APPLET> tag support, Uncheck support for IE.
With it configured as above, it seems to work fine for both Remedy's support site, the Web Services settings of the Admin Tool, and Mid-Tier 6.3.
Eric Cleereman
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick cook
Sent: Tuesday, September 26, 2006 1:56 PM
To: [email protected]
Subject: Re: Remedy support site issues
**
I had issues with support on that version as well - I just switched to Firefox and it worked fine. And that version of the JDK worked fine for me with ARS 6.3 and 7.0.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, September 26, 2006 10:52 AM
To: [email protected]
Subject: Remedy support site issues
**
Hello all,
I got a new computer recently and along with it got an update to my local
Java installation - it is now running 1.4.2_10. Unfortunately, when
I log on the the Remedy support site now, I can't use the download pages,
or submit a service request, or use any of the pages that have buttons
for searching or submitting or the like. Can someone let me know
what version(s) of Java are compatible with Remedy's site? Along
the same line, we're upgrading our own mid-tier to 6.3, so I need to be
sure that it is compatible with that as well.
Thanks to all!
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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