I have an active link with a button that pushes 4 fields to Form A.
I have a filter to execute on "Submit" for Form A to call a Filter guide.
The filter guide has only one filter (Filter A) in it. It loops through a table on Form A to find email addresses and then does a Notify (email) that have 4 selected fields in the "Include Fields" box.
My problem is that the selected fields do not come through in the email.
Dummy Checks:
Fields have Public permissions - check
HTML file for email has all the fields spelled correctly - check
I even created a filter (Filter B) that would run independent of the filter guide with the same Notify criteria and it works (the email comes with all the selected field info).
When I took a look at the workflow.log file, I saw that the 4 fields do not look like they get pushed until the very end of the workflow (the Filter Guide runs immediately). So in Filter A, I added temp fields and set these four fields to the temp fields. I changed my HTML email to reflect the new temp fields (and the selected fields) and still no selected fields come over…..
Do filter guides not pass the selected fields in a Notify Action?
Also, I'm kind of flustered that the workflow.log shows EVERYTHING that the email engine is doing EXCEPT when it passes the selected fields.
Lisa Kemes
Tyco Electronics
Remedy Support
100 Amp Drive
Harrisburg, PA 17112
717-810-3361
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