I haven't fully researched what BMC meant to happen in this case but if it isn't working, you can create your own filter to decrement the count.
Do a compare operation as part of your dataset reconciliation Create a workflow to execute as part of the compare operation (see CMDB Config Guide page 148) to do the decrement if the item doesn't exist in the discovered dataset but does exist in the BMC.ASSET dataset. Do this step after your identify function and before you do your merge operation or the delete will kick in and you won't have anything to compare.
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: Problem Managing Software License Contracts in AM 7
From: Michael Robinson <[EMAIL PROTECTED]>
Date: Wed, September 27, 2006 5:44 pm
To: [email protected]
When a software product is discovered and imported into the CMDB as a
"hosted system component" of the parent CI, the license is automatically
related and decremented (assuming the contract licensable products are
correctly set).
The problem we are having is that when the asset is deleted, the
relationship remains and the license is still decremented. We thought
the cascade delete on the hosted system component would fix this, but
when we turned cascade delete on for the hosted system component
relationship, we can not delete any CI's with a hosted system component
relationship.
Has anyone dealt with this issue previously? I feel I might be missing a
feature of the software license management part of AM7.
Thanks in advance,
Michael Robinson
Ph (817)525-7211
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