Does anyone know how to access the entire Work Log with Remedy workflow? I am running ARS 6.3 w/ Oracle 9.2, Help Desk 6.0, and we have integrated Pinnacle. When an existing case is reassigned to a particular group, we create a case in Pinnacle and passing some key information using Remedy workflow. With this case creation, it appears that Remedy will only pass the last Work Log entry. I need to pass the entire Work Log. Has anyone ever do something like this or does anyone know how to access all text in a CLOB type within Remedy? Thanks much.
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