Barb, We are in the process of investigating the same options. We had a conference call Friday with our BMC/Remedy Sales rep and other backline folks.
Below is my interpretation of the call. The phrasing may not be exactly correct but the overall process/issues descriptions are pretty close. Version 7.x supports uni-code at the database and server level. The installation of additional language sets is required for the application server if it's a SUN server. My understanding is that the Windows OS supports uni-code so additional language sets are not required for the application server. If the server is connecting to an Oracle instance, then the database needs to be setup with utf-8. Also the oracle client needs to be configured so that the conversation between the app server and the database ore the same. The real issue becomes the clients. The desktop clients do not support uni-code. It seems that there is a potential for corruption if a record created with one language and it is modified with a client using a different language. Some of this could simply be what looks like corruption as an individual with a desktop client viewing a record in another language may see odd characters because the client will not display the language correctly because of the desktop client. This is not an issue if viewed with Mid-tier which does support uni-code. It maybe possible to add workflow to minimize risks of corruption with desktop client. We're still thinking about ramifications of only using Mid-tier or adding workflow that incorporates Locale and Client-Type keyword. I also found a white paper on the Support web site called BMC(r) Remedy(r) Action Request System(r) 7.0 and Unicode that was published in July. I found the white paper shortly before our conference call and have not had a chance to read it yet. My suggestion is to work with your sales rep to get a better understanding of the potential issues early in the process. Dave >Date: Thu, 28 Sep 2006 13:42:14 -0500 >From: Barb Wagner <[EMAIL PROTECTED]> >Subject: Remedy V7 - Character Sets > >Hi All > >Does anyone know - with Remedy V7 - if I need to have multiple character >sets available (IE L1 - Latin 1 and TC - Traditional Chinese) besides >having a unicode database installed and the appropriate character sets >available .... would I need to run more than one Instance of the ARS >Server? Or as long as the character sets are available ... ARS will make >the currect decision on what to use > >Example: We need to have English, French, German and Traditional Chinese >available ... the first 3 would be supported in L1, but we are going to >need TC to support the Traditional Chinese > >Anyone had any experience with this? > >Thank you for any info you may have > >Barb Wagner Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
