Carey:
Exactly. It depends on what the Active Link is doing. What exactly is the PERFORM-ACTION-APPLY code?
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black
Sent: Monday, October 02, 2006 12:47 PM
To: [email protected]
Subject: Re: Perform-Action-Apply
Bob,
While I am not sure of exactly what your doing.... I would be cautious of "removing it" or even moving it to a later execution order. You might find that some workflow expected it to happen at that time and that by moving it you are some how breaking other things.
Just a thought...
One alternate suggestion... How about put all of the "new stuff" into an active link guide and simply add a call guide action before the action in question. That way you get to add as much stuff as you want and you do not have to make a "major" change to the existing workflow.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 10/2/06, Halstead, Robert <[EMAIL PROTECTED]> wrote:
> **
>
> From the Documentation:
>
>
>
> PERFORM-ACTION-APPLY
>
> Performs the Apply or Save operation on the current window. For Search
> windows, the search is performed.
>
> Is this the same as just doing a commit? It seems to do a little bit
> more, like open a message box and close the window. Anyone know what
> exactly this process does? I am wondering if I can remove this from
> our Change Request piece so that I may add more workflow afterwards while the window is open.
>
>
>
>
> Bob Halstead
> Advanced Services "The superior man cannot be known
> in little matters,
> Bresnan Communications The small man may not be entrusted
> with great concerns,
> Billings, Montana but he may be known in
> little matters."
> Office: (406) 869-5624
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