Jamie:
When you send a message outbound from your Remedy system to another 'domain' this is considered relaying. Thus, if relaying is turned off or disabled, then those messages will 'bounce'. This is a security feature to keep your Exchange server (or any other MTA) from being used to send thousands of unsolicited messages (otherwise known as spam) to others in the name of your company (this is how SpamCop does searches.)
Thus your Remedy server's address had to be added to the relaying section of the Exchange setup (and the same procedure must be used for UNIX based MTA's) in order to send out external messages.
Glad you got this fixed and quickly. Looks like the exchange folks have been busy.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Blodgett, Jamie
Sent: Tuesday, October 03, 2006 8:07 AM
To: [email protected]
Subject: Re: External Email notifications not working . . . - RESOLVED
**
Ok, I asked too soon . . . our exchange support just came to me and said 'try again'. They found the relay option and added our remedy server to the allow relay. It now works. None of the other systems/server on our environment have to have this done. Anyone know what's special about Remedy??
Thanks to anyone that might have replied =)
-----Original Message-----
From: Blodgett, Jamie
Sent: Tuesday, October 03, 2006 10:56 AM
To: '[email protected]'
Subject: External Email notifications not working . . .
Importance: High
Ok, I've tried Remedy and their support didn't help.
ARS 6.3 patch 18
HPUX 11.11
Oracle 10.2.1 (w/ 9.2 libraries)
Mailbox Configuration:
SMTP
SSL = No
We've confirmed correct Server, Port & Username
The criticality of this is high. We send out all our notifications to pagers via email. These are failing. All was working fine on version 5.0. We just completed our upgrade this weekend to 6.3. Unfortunately, we never thought to test external emails. We tested the internal and of course these were fine.
We receive the following errors when we try to send email to external addresses:
Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Any ideas?!?! We've confirmed our settings with our exchange support, and confirmed our port is correct. We just can't get out . . .
Thanks!
Jamie Blodgett
Rinker Materials
