L. J. Head
Software Engineer
Remedy Approved
Consultant
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 03, 2006 9:10 AM
To: [email protected]
Subject: Re: External Email notifications not working . . .
LJ:
Something to think about. SMTP, out of the box and for security
reasons, will not relay for anyone not in the 'domain'. Thus, Jamie's
outbound messages for anyone outside of the 'domain' will be rejected.
This takes a skilled sendmail person to reset the program to allow her user to
send to other 'domains'.
I think Jamie now knows what needs to be done in order to fix
this problem.
James
McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
L. J. Head
Sent: Tuesday, October 03, 2006 8:06
AM
To: [email protected]
Subject: Re: External Email notifications not working . . .
**
Are you using authenticated
SMTP? The error is relating to it's inability to 'RELAY' the
message...typically I have found that to mean that the SMTP is being used not as
a sending server...but instead as a relay server (passing from here to
there).
is [EMAIL PROTECTED] the From address? Verify that the user account that you are sending as (the authenticated user) has permissions to send on behalf of that user account
L. J. Head
Software Engineer
Remedy Approved Consultant
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Blodgett, Jamie
Sent: Tuesday, October 03, 2006 8:56
AM
To: [email protected]
Subject: External Email notifications not working . . .
Importance: High
**
Ok, I've tried Remedy and their
support didn't help.
ARS
6.3 patch 18
HPUX 11.11
Oracle
10.2.1 (w/ 9.2 libraries)
Mailbox Configuration:
SMTP
SSL = No
We've confirmed correct Server, Port
& Username
The criticality of this is high. We
send out all our notifications to pagers via email. These are
failing. All was working fine on version 5.0. We just completed our
upgrade this weekend to 6.3. Unfortunately, we never thought to test
external emails. We tested the internal and of course these were
fine.
We
receive the following errors when we try to send email to external
addresses:
Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Any ideas?!?! We've confirmed our settings with our exchange support, and confirmed our port is correct. We just can't get out . . .
Thanks!
Jamie
Blodgett
Rinker Materials
