We have a client going live on Oct 16th with ITSM 7.0 Incident, Problem, Change and SLM. If you want to get some more information just email me offline (account below)
Rob
[EMAIL PROTECTED]
Date: Tue, 3 Oct 2006 10:47:16 -0600
From: [EMAIL PROTECTED]
Subject: ITSM 7 in Production?
To: [email protected]
**Has anyone put ITSM 7 in production yet? How long did it take you? We planned 6 months. We are just trying to do our testing, eval and have come across many issues and are having second thoughts. We are on ITSM 5.6 currently.I've noticed a few things that might cause some grief for our users and admin's.The shift just in processes for configuration of base system, CTI into product tiers and operational tiers, ticket submission for IN/PM/CHG, putting a CMDB to tie in properly. All the new roles, permission groups. It's almost a wholesale change for the product and we should just cut over.We are looking at some different options now that include
- Putting ITSM 5.6 on the ARS 7
- Going to ITSM 6
- Staying on current version.
Comments/Suggestions anyone?Den__20060125_______________________This posting was submitted with HTML in it___
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