From: Scott Parrish <[EMAIL PROTECTED]>
To: [email protected]
Sent: Tuesday, October 3, 2006 3:29:56 PM
Subject: Re: CSS Application's OTB AL contents please....
**
Joe,
Apparently, you are working in a customized environment as I have a fresh install of CSS 5.6 and there is no Active Link named SPRT:SHARE:Console:Refresh IssueHighlights. Each console has an active link called SPRT:<consolename>:Refresh IssueHighlights.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com
From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of Joe DeSouza
Sent: Tuesday, October 03, 2006 2:57 PM
To: [email protected]
Subject: CSS Application's OTB AL contents please....
Hello Listers,
If anyone out there is running the Remedy CSS application - I would like to know what are the contents of the AL :
SPRT:SHARE:Console:Refresh IssueHighlights
Apparently there is a guide contained within this AL , but I have reasons to believe that the original guide has been accidentally 'changed' and then saved and this change had gone unnoticed thus later resulting in an error that they are currently experiencing here.
Unfortunately I do not have a clean installation of CSS to compare this AL with. So if anyone out there has a clean copy of this AL , could you please tell me what are the actions contained within it.
Cheers
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
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