Re: C API --> Create Ticket using Email: Category, Type, Item not working

[L. J. Head]

Title: C API --> Create Ticket using Email: Category, Type, Item not working

** Have you checked an AL log to see if they are being blanked on display for some reason?  Have you checked in the DB to see if the values are stored properly?   L. J. Head Software Engineer Remedy Approved Consultant   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate Sent: Wednesday, October 04, 2006 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working ** Hello Craig, Thanks for your reply. That made me think, because the values for "Item" relies on what is being selected in "Type", which also relies on what's being selected in "Category". But yet, these are valid values for all fields. If I choose "To be categorized" in "Category", then I can choose "To be categorized" in "Type" and so then also "To be categorized" for "Item". But when I view the ticket in User Tool, the values for Category, Type, and Item are still blank.     Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED]   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Wednesday, October 04, 2006 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working ** You didn’t mention the application but are these valid values for those fields?  In CSS, the value is generally “Uncategorized” for the default value.   CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Serate Sent: Tuesday, October 03, 2006 5:05 PM To: arslist@ARSLIST.ORG Subject: C API --> Create Ticket using Email: Category, Type, Item not working   Hello List, I can successfully create a ticket using our Email API in C. But for some reason, when we view the ticket in Remedy User tool, the Category, Type, and Item fields are left blank. These fields are required fields, so it is interesting why these are blank when viewed in Remedy User tool. In the API, we assigned these fields as: Category (200000003) : "To be categorized" Type (200000004) : "To be categorized" Item (200000005) : "To be categorized" Has anyone come across this kind of problem before? Anyone have any ideas what's going on? Thank you, Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___