Hi Chris-

No problem, glad you could make sense of my ramblings :)  It's just so nice 
to know that we're not alone in our "gee, we really want to figure this 
out" dilemma.

In terms of the DVD drives - IMO your requirements and setup should help 
you determine which of the options (lump in CDROM class, create new 
attributes in CDROM class, or create new subclass) you should select.  For 
example - are there different reporting needs that are required where you 
have to break them out; are there attributes that you track on one that you 
do/don't track for the other; how do you get the info into the CMDB - 
autodiscovery or will "data entry" be an issue in terms of people knowing 
how to create a dvd vs. cd drive?

Remedy suggests a good rule of thumb is if a class has the attributes you 
need - use it; if there's only a few attributes missing, add them to the 
existing class; if you need a layer of specific categorization, see if an 
abstract class (no instances in that class, and attributes are stored at 
parent class level) will work; create a subclass. They also suggest not 
going more then 5 levels deep in terms of classes.  If you've ever looked 
at the sql on the back end, there are lots of nested views and joins, so 
weigh your classification needs against the potential performance hit you 
might see. 

And I totally agree - the whole mandatory 3 tier categorization drives me 
nuts; I hope it is something they can continue to improve upon to make it 
more flexible and less "I need to stick a word in here...let's call 
it....Monkey" :) 

Keep me posted on your setup, I'm always looking to share ideas!

Best Regards,
Cindy

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