I would like to know the cost / best CTI for remedy to plugin to as well.. We have a manager here who would like to log in / out the folks by phone, and then as they log in.. it will assign tickets otherwise it will not.. type functionality..
We shall see if we actually go there. On 10/5/06, Mario Roehr <[EMAIL PROTECTED]> wrote:
Hello Listers, we're planning to implement an CTI interface with AR System. Our customer already has an Unified Communication Server (Cycos MRS) that we will use for our Remedy interface. Does anyone have experience with implementing an CTI interface? What are the questions that we have to care for? Thanks in advance for any information. Regards Mario _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
