Re: Missing Plug-In

[Grooms, Frederick W]

Title: Missing Plug-In

** ardbcldap = plugin to allow reading of LDAP (i.e. Active Directory) data arealdap   = plugin to allow authenticating against an LDAP datastore (You can stop storing passwords in Remedy                   and let them use their network login and password) ardbcconf = plugin to allow Remedy to treat the ar.conf file as a table so you can read and update it thru                   the User tool and workflow   Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clements, Paul Sent: Thursday, October 05, 2006 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Missing Plug-In ** ** Hi,   Our dev server (on which web services work) has the following plugins in the ar.conf   Plugin: /usr/ar/accessdevapp/bin/reportplugin.so Plugin: /usr/ar/accessdevapp/bin/ardbcldap.so Plugin: /usr/ar/accessdevapp/bin/arealdap.so Plugin: /usr/ar/accessdevapp/bin/ardbcconf.so Plugin: /usr/ar/accessdevapp/bin/libwebservice.so   Our live server (on which web services don’t work) has the following plugins in the ar.conf   Plugin: /usr/ar/accessapp/bin/reportplugin.so   I’d take decent guess that we need to add the libwebservice.so to the live config….but what are the other ones…ie the 3 beginning with ar*… Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email:  [EMAIL PROTECTED] Web: www.glasgow.gov.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 05 October 2006 14:10 To: arslist@ARSLIST.ORG Subject: Re: Missing Plug-In   It sounds like you are missing the line in your ar.conf (ar.cfg for Windows) file that loads the webservice plugin.  Compare the config files between the servers to see which plugins are loaded on the dev server that are not loaded on your live server.   Fred   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clements, Paul Sent: Thursday, October 05, 2006 7:47 AM To: arslist@ARSLIST.ORG Subject: Missing Plug-In ** Hi, When trying to run a web service on our live server I am getting the error: ARERR [8755] The specified plug-in does not exist. : ARSYS.ARF.WEBSERVICE Our dev server works fine but is a much newer server and as such will have all the relevant plug-ins. For info we have one extra jar file on our dev server (arapi51.jar)…not sure if this is the problem. Can somebody confirm what we need to put on our live server to get web services to work. Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email:  [EMAIL PROTECTED] Web: www.glasgow.gov.uk Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com ---------------------------------------------------------------------------- Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. ----------------------------------------------------------------------------     __20060125_______________________This posting was submitted with HTML in it___