Hi, Claire: Is it something like, "The category, type, and Item combination is not valid. Select the category, type, and item in the field lists."
If it is, this message is found in filter, HPD:HPD-CategorizationCheck02. The filter that does the actual checking is HPD:HPD-CategorizationCheck01 and immediately precedes the one above it. If you are automating the setting of some fields, don't forget to set zTmpKeyword to MAINHELPDESK and in some cases zSchemaProperName "Help Desk Case". As the name of the form or module is used in quite a few qualifications It is used in the set field qual for the "...Check01" filter mentioned above. Also there is another hidden field on the Helpdesk form that records the Cat/type/item combination, labeled 'Case Category - Type - Item'. The combination should match the Cat/Type/Item selected. Hope that helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Friday, October 06, 2006 12:31 PM To: [email protected] Subject: ARS 6.3 - HD 6.0 - Set Fields in an AL I am really starting to feel like a novice here! I am creating some Als that are triggered by a button click. They then set several fields on the HPD:Helpdesk form and then the analyst hits save. When I do a test ticket, it tells me the Cat/type/item is not valid. I have it in the system in the SHR:Categorization form. Any ideas???? ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
