James, I would strongly advocate AGAINST adding a field to the User form. It is a special thing in ARS and should be left pristine IMHO.
If you want to keep data like this then build a new form and build a record per user. Have your workflow/API log parser, etc... do a push to that form and keep the data "over there". While it _may_ be of no real consequences to you, there are conditions that changes to the User form can cause performance degradation to the ARS server functionality. Also, there are conditions that might find no user record for the matching login.(Using Guest logins, for example) While these things may not be an issue for you today, they might be in the future. Designs that insulate and are more robust, should always be considered. (Especially when they offer almost no more "cost" to alternate designs that might cause issues when BMC decides to change something internal in a later version.) Just my two cents and Hope That Helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/6/06, James Collins <[EMAIL PROTECTED]> wrote:
Yes I did think of that but they really do not want that, the first problem, they want to see it, and since that is an admin thing it is not all that clean. But I am surprised that does not come out of the box on the remedy user form. Might be a good suggestion. James Collins Supervisor Client Services,IT Service Desk Vnet 331-6070 DD 914-881-6070 Fax 914 331 7318 DD 914-881-7318 www.verizonbusiness.com Verizon Business - global capability.personal accountability This email is strictly confidential and intended only for use by the addressee unless otherwise indicated. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Friday, October 06, 2006 6:21 PM To: [email protected] Subject: Re: Last Login How about using the Event logging or the User logs? That data is already tracked there. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Friday, October 06, 2006 3:11 PM To: [email protected] Subject: Last Login Hello all, Happy Friday. Next week I am going to have to set something up on the Remedy User Form that pushes back a last login timestamp to the user form. I am just wondering if any one has a best way to accomplish this, I am thinking of firing off of the start form. I have multiple users logging into multiple forms and not necessarily the same ones so I cannot work off of one common form. My management wants to know who logs in and who doesn't so any help would be helpful James Collins Supervisor Client Services,IT Service Desk Vnet 331-6070 DD 914-881-6070 Fax 914 331 7318 DD 914-881-7318 www.verizonbusiness.com Verizon Business - global capability.personal accountability This email is strictly confidential and intended only for use by the addressee unless otherwise indicated. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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