Re: Print Case

[Philip, Saji L]

** Hey, Kim               Thanks, this could be a great alternative.. I might have to take a look into it.     Saji   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Olds, Kimberly M Sent: Tuesday, October 10, 2006 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Print Case   We have AR 7 Help Desk 6.3 I created a new button and tied it to a crystal report that has our logo at the top and all the fields we need.  The button runs an AL that sends the report to the printer and the crystal report is stored in the Report form.      Kim Olds Sr. User Support Specialist - Help Desk Anne Arundel County Public Schools Phone 410-222-5254 Fax 410-222-5611 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Tuesday, October 10, 2006 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Print Case   I’m not certain but this should be stored in the report form as an attachment.  We’re running 6.3 with ITSM 5.6 and the report form includes the case.arr report.  You simply build the new report and replace the current report with the new one in this form.   Open the Report form in Remedy and search for your case report—it should be attached there.   //SIGNED// CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L Sent: Monday, October 09, 2006 7:59 AM To: arslist@ARSLIST.ORG Subject: Print Case   Hello all,               This is my first post on this list, so please bear with my ignorance.               We have Remedy ITSM Help Desk installed and I was trying to tweak the ‘ Print Case ‘ button on the Request form.  Basically, I wanted to add more fields in the report( which is sent to the printer ).  Its pretty comprehensive, but I wanted to include ‘ Department ‘ in the report.  I have tried reverse engineering to find out where this report lies to make the needed mods, but I am stomped.  It seems like a basic .arr file is the one running it, I did find a file called ‘ case_0.arr ‘ which contains all the parameters of the printed case( I made the changes to this and it did nothing ).  Has anyone played with this button and its associated features?                 ARS System: 6.3             Help Desk: 6.0   Saji           Saji Philip HISD-Technical Support Services [EMAIL PROTECTED]   713-892-7378(SERV)   ____________________________________________________________________________ CONFIDENTIALITY NOTICE This message (including any attachments) contains information that may be confidential.  Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, print, retain, use, copy, distribute or disclose to anyone the message or any information contained in the message.  If you have received the message in error, please advise the sender by reply e-mail, and destroy all copies of the original message (including any attachments).   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___