Well, shouldn't you be able to launch a "process" from the client with
an active link?  Thought I read that somewhere in the list a few
days/weeks ago..

On the midtier, I would think this would be a lot easier.  You could you
just include a HTML achor tag into the page header or footer?

On the Client though, I believe, and I'm just theorizing, that you can
do a "Run Process" action and just put in the path to the email client.
It is possible though that everyone isn't using the "correct" email
client with their own company, so you might be limited in that aspect.
Also, I'm not sure if this works, but if I do a run command in windows:
mailto:[EMAIL PROTECTED] it pops up the appropriate email client with the to
field filled in.  Not sure if this is possible from a remedy stand point
but maybe points you in the right direction.


Bob Halstead

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, October 11, 2006 12:27 PM
To: [email protected]
Subject: Re: Launching Email Client from Button within ARS

Anyone got any ideas?

Thanks

Kyle

Kyle Whitley wrote:
> Is it possible to launch a users email client with the TO: populated 
> via a button AL action.  This would be used on the mid tier and 
> client.  Very similar to what happens when you click a "Contact Us"
> link on a website. Could this be done using OLE or DDE, or is there 
> some other way to get this done?
>
> Thanks
>
> Kyle
>

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia

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