Chris:
On my WindowsXP machine (at home) I get Thunderbird mail....
You are correct in not assuming what will happen. If you never configured one of these mail programs, it can be quite a surprise indeed.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss
Sent: Wednesday, October 11, 2006 12:01 PM
To: [email protected]
Subject: Re: Launching Email Client from Button within ARS
Careful what you ask for - if you do implement something like this you can expect a lot of questions from users who did not know that their desktop OS considered something to be the "default mail program."
Clicking on a mailto link on the four machines in front of me will bring up (from left to right) GroupWise, Outlook Express, Outlook 2003, and Apple Mail. In some colleges you would still get Pegasus mail. Users who always use some sort of web-based mail will simply get a surprise.
I run into something similar to this whenever someone (or the creator of the desktop image for an entire college/department) has set their default browser to FireFox, which is not supported on either our 5.1.2 or our 6.3 mid-tier. The result could be more of an annoyance than a convenience unless you are targeting a very specific user base with homogeneous desktop configurations.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center http://remedy.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Halstead, Robert
Sent: Wednesday, October 11, 2006 1:42 PM
To: [email protected]
Subject: Re: Launching Email Client from Button within ARS
Well, shouldn't you be able to launch a "process" from the client with an active link? Thought I read that somewhere in the list a few days/weeks ago..
On the midtier, I would think this would be a lot easier. You could you just include a HTML achor tag into the page header or footer?
On the Client though, I believe, and I'm just theorizing, that you can do a "Run Process" action and just put in the path to the email client.
It is possible though that everyone isn't using the "correct" email client with their own company, so you might be limited in that aspect.
Also, I'm not sure if this works, but if I do a run command in windows:
mailto:[EMAIL PROTECTED] it pops up the appropriate email client with the to field filled in. Not sure if this is possible from a remedy stand point but maybe points you in the right direction.
Bob Halstead
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kyle Whitley
Sent: Wednesday, October 11, 2006 12:27 PM
To: [email protected]
Subject: Re: Launching Email Client from Button within ARS
Anyone got any ideas?
Thanks
Kyle
Kyle Whitley wrote:
> Is it possible to launch a users email client with the TO: populated
> via a button AL action. This would be used on the mid tier and
> client. Very similar to what happens when you click a "Contact Us"
> link on a website. Could this be done using OLE or DDE, or is there
> some other way to get this done?
>
> Thanks
>
> Kyle
>
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia
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