FW: RPC errors/server crashing

[Pierson, Shawn]

Title: Message

** Jamie,   I'm forwarding this message for someone who tried to respond but is having problems sending to the ARSList.  Hopefully this helps.   Thanks,   Shawn Pierson -----Original Message----- From: Narsing Metpally [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 11, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: RE: RPC errors/server crashing ** We had the issue similar to this where server crashed every 2 hours because of arserverd process growing more than 2GB and file descriptors crossing 1024. We contacted remedy support about this issue and they gave us a a debug patch, it worked fine after that. We were on Red Hat 2.3 and ARS 6.3 at that time    Thanks, Narsing -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie Sent: Wednesday, October 11, 2006 11:06 AM To: arslist@ARSLIST.ORG Subject: RPC errors/server crashing Ok, we're working with Remedy on this, but I'm hoping the list can give us more insite . . . We upgraded 1.5 weeks ago from 5.0 to 6.3.  We had a few bumps, but things seems ok at first.  Then when our users started fully using the system we started receiving: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 or 10 EVERY TWO HOURS . . . The clients see RPC errors, then eventually malloc and the system has to be restarted.  >From Remedy's recommendations, we increased our descriptors to the max 8192.  This has reduced these errors, but they are still occurring every 4 - 6 hours.  Our management is breathing down our necks to resolve.  Any ideas???? We are currently running a script that refreshes every 2 seconds for arserverd cpu utilization and memory for the next crash. Admin 6.3 patch 18 Client 5.1.2 patch 1238 & 6.3 patch 18 ARS 6.3 patch 18 Midtier 6.3 patch 18 HP RP3440 server 4 G memory 4 cpu HPUX 11.11 Oracle 10.2.1 (w/9.2 library files) Server queue: Alert Min 4 Max 8 Fast Min 8 Max 12 List Min 8 Max 16 Remedy had me change the Fast & List to Min 4 Max 6.  Waiting for the next crash to see if this had any effect. ANY help will be GREATLY appreciated!!  =) Thanks, Jamie Blodgett Rinker Materials Corp.   CONFIDENTIALITY:  The information contained in this transmission may contain privileged and confidential information.   It is intended only for the use of the person(s) named above.   If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited.   If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125_______________________This posting was submitted with HTML in it___