----- Original Message -----
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Wednesday, October 11, 2006
12:38
Subject: Re: Merges Vs. Submit and Modify
for Filters
**
OK, here's what I have found.....
I have the exact same set up for another form and it
works just fine (each form has it's own history form). The difference
is, on my "problem" History form I am using a core field ("assigned
to") as the serial number field. I do this alot with core
fields that I would normally not use, I just rename them to another field
name.
For some reason, this core field acts differently than a
normal character field. (why, I'm not sure) But as soon as I put a
default value into the Serial Number field (a.k.a the "assigned to" field) and
created another character field to put the serial number in, voila...it
worked.
We are working with ARS 6.3 and it's a completely home
grown system that we've created, so a lot of the core fields are just extra
fields that we never use (i.e. - "Assigned To" and "Short
Description")
Ugh, now I have some work to do, to fix my boo
boo......
Lisa
**
Lisa:
No problem with the 'n00bie'. We have all been there. Some
of us a long time ago, some a few weeks ago. I just was asking for more
information and made assumptions that you were creating a new entry in Form A
as well. Now that I understand the situation, I can make the following
recommendation:
"It is interesting that the serial
number field is being reported as empty. Is this one of the fields being
changed? If not, I would report this problem to BMC, as the error should
not happen."
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Kemes, Lisa
Sent: Wednesday, October 11, 2006 10:11
AM
To: [email protected]
Subject: Re: Merges Vs. Submit and Modify for Filters
**
Sorry! (You have to excuse my
"newbie-ness"), but the entry does exist in the database, the import is just
changing one or two fields. The filter is supposed to push those changes
to Form B (my History form) on the "merge" action. This is where I'm
getting the error message.
Lisa
__20060125_______________________This posting was submitted with
HTML in it___ __20060125_______________________This posting was submitted with
HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
