Thanks Roger - That makes absolute sense to me and my guess is that will most likely be the best way to go. Now, if only I knew what they wanted - LOL. :) Candace
________________________________ From: Action Request System discussion list(ARSList) on behalf of Roger Justice Sent: Wed 10/11/2006 1:37 PM To: [email protected] Subject: Re: QUESTION: Microsoft CRM to Remedy Integration Feedback? ** Since Microsft CRM runs on SQL Server you should be able to use SQL Server to at least map fields and do data transfers. If you need more sophisticated connectivity a vendor form will meet your needs. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 11 Oct 2006 4:06 PM Subject: QUESTION: Microsoft CRM to Remedy Integration Feedback? ** Has anyone done this? I am being asked by management about the possibilities of integrating a new implementation of Microsoft's CRM product for our business units with our existing Remedy ITSM apps. I am not finding any docs or KB entries on Supportweb. Since this is an exploratory question and since I don't have any specific requirements and since I know absolutely nothing about Microsoft CRM, I am hoping some one out there might have some insight into how Microsoft CRM might integrate with Remedy. I have the full-blown suite of 6.0 apps on 6.3 ARS server but I believe they will only be interested in integrating to the Help Desk portion. Thanks in advance for any help. Candace DeCou Applications Support Analyst Silicon Valley Bank Office: 408-654-6358 Email: [EMAIL PROTECTED] ________________________________ ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. This message may include indicative rate information relating to one or more products offered through Silicon Valley Bank, or affiliated broker-dealer, SVB Securities. Rates and yields shown are provided for informational purposes only, are not guaranteed, and are subject to market conditions and availability. Nothing in this communication shall constitute a solicitation or recommendation to buy or sell a particular security. Columbia Cash Reserves, Columbia Treasury Reserves, Columbia Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB Securities Institutional Liquid Reserves and SVB Securities Horizon Shares are offered through SVB Securities, a registered broker- dealer and non-bank affiliate of Silicon Valley Bank. Investments in these products require the involvement of a licensed representative of SVB Securities. Investment products offered through SVB Securities are not insured by the FDIC or any other Federal Government Agency, are not deposits of or guaranteed by Silicon Valley Bank or its affiliates, and may lose value. __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Check out the new AOL <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol> . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
