Mike:
I would take Rick's advice....
I've been working with Remedy since 98 and have not had a user try to do this, yet.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mike White
Sent: Thursday, October 12, 2006 5:29 AM
To: [email protected]
Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
Yup - I had to try it myself and it crashed our User Tool. ARS 6.0.1, patch 1497 (UT is patch 1454). We're running on Oracle 9i/Solaris 5.9.
Rick,
I agree. 'Can't imagine why somebody would need to use this key sequence, but I'd rather be aware of the issue before my users see it.
Some yahoo somewhere will stumble onto it and complain. (On the other hand, we've been running this release since 03/05 and this issue has gone unnoticed so far).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Rick cook"
<[EMAIL PROTECTED] To: [email protected]
.COM> cc:
Sent by: "Action Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes
Request System usertool
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
10/12/2006 09:07
Please respond to
arslist
"Doctor, Doctor! It hurts when I do this!"
"Well, then don't do that."
Sorry to be unsympathetic here, but is there a legitimate business reason to perform that key combo as part of processing a ticket? If not, what's the point of testing for it? Please enlighten us.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ben Hankel
Sent: Thursday, October 12, 2006 1:17 AM
To: [email protected]
Subject: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
Hello,
Using ARS 6.0.1 en 6.3 usertool (patch 18) on a windows 2000 prof client.
Maybe we have a small bug here:
The usertool crashes (dr.watson) when you select a numeric spinner field (put the cursor in it)and press the CTRL-SHIFT-END key combination.
I tried this in several usertool versions with the same result.
Can anybody reproduce this or give me the solution for this issue?
Kind Regards,
Ben
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